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Case Study: 
Family-Run Electrical Services Company

 Finding the Right People for a
Growing Family Business 

The Client

 A family-run electrical services company serving Bedfordshire, Buckinghamshire & Hertfordshire, growing from a team of 3 to a team of 5! 

The Story

 Our client is a well-established, family-run electrical services business operating across the Bedfordshire, Buckinghamshire and Hertfordshire area.

 

As their business continued to grow, they recognised the need to strengthen their team with the right people who would fit both the role and their incredibly unique and valuable close-knit company culture and enable the founders to lift themselves from working in the business, to working on the business - supporting the growth they had planned. They were looking for a critical partner who could quickly integrate into their team and add to their skill set to complete the recruitment process- which is when they found us! 

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Initially, they approached HR By Tara for our Becoming An Employer package - ensuring they had all the documentation they needed to hit the ground running. A short time later, they asked for assistance to recruit an experienced Administrator to support the day-to-day running of the business. Following the success of that project, they returned to us to help recruit an additional Electrician, demonstrating the trust and confidence they had in our recruitment process. 

Our Challenge

 The client needed more than someone who could simply do the job - someone who would fit into their family business and share their values. 

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For the Administrator role, the volume of applications quickly became overwhelming, with more than 100 candidates applying. The client simply didn't have the time to review applications, screen candidates or manage interviews while continuing to run the business. 

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Their brief was to: 

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  • Find a high-quality Administrator who would be a strong cultural fit. 

  • Manage the recruitment process from start to finish. 

  • Save them valuable time while ensuring no strong candidate was overlooked. 

 

Following a successful appointment, they asked us to recruit an Electrician. However, finding an experienced, fully qualified electrician in the local market proved challenging due to a limited pool of available candidates. 

Our Service

 We managed the recruitment processes from beginning to end, acting as a near-seamless extension of the client's business. 

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We created and posted tailored unbiased job adverts to encourage good candidates without deterring those not confident they could tick every single box right now. 

We reviewed over 100 applications for the administration role, and conducted 15-minute screening calls with a longlist of candidates to assess their experience, communication skills and  suitability for the role. This allowed us to build a comprehensive shortlist of candidates who genuinely matched the client's requirements. 

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Working closely with the client, we developed a shortlist of the strongest applicants based on both technical ability and cultural fit. Throughout the process, we took the time to understand the business, its values and the personalities within the team, enabling us to identify candidates who would thrive in their environment. 

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We coordinated interviews, attended them alongside the client and provided guidance throughout the selection process. Our involvement gave the client confidence in their hiring decisions while ensuring candidates had a positive recruitment experience. 

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We coached the interview panel, 3 people, with varying levels of experience in interviewing - 1 of which had never interviewed before - to allow them to be able to be confident in their questions and provide well thought out responses to any candidate questions. 

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When recruiting for the Electrician role, we adapted our approach to the realities of the market, researching where else we could advertise and networking to get the word out about this role within the trade. Although we were unable to source a fully qualified electrician, we identified a newly qualified candidate with excellent potential. We recommended offering a zero-hours contract initially and advised the client on practical contractual options that would allow them to develop the individual while meeting business needs. 

 

We managed the offer process and as a separate add-on service, and delivered full onboarding support for the two new hires to the client, ensuring a smooth transition for all involved. 

The Results (Measurable Outcomes

  • Successfully managed over 120 applicants across the two recruitment projects, saving the client significant administration time. 

  • Conducted 40+ candidate screening conversations, ensuring every suitable applicant received a fair assessment. 

  • Delivered a successful Administrator appointment who has been an excellent fit for the business. 

  • Received excellent feedback from both the client and candidates regarding our understanding of the business and our supportive approach throughout the recruitment process. 

  • Built a trusted relationship that resulted in the client returning to HR By Tara for a second recruitment campaign. 

  • Successfully placed a newly qualified Electrician and provided practical HR guidance on structuring an appropriate employment arrangement to support both the employee and the business. 

Client Testimonial

"Chelsea really understood our business and what we were looking for. She made the whole recruitment process so much easier, took the time to get to know the candidates, it felt like she just ‘gets’ us, and helped us find someone who has been a fantastic addition to our team. We were so pleased with the service that we came back for our next recruitment project.” 

Why HR by Tara? 

Whether you're recruiting your first employee or expanding your existing team, HR By Tara provides a hands-on, tailored recruitment service that saves you time while finding people who genuinely fit your business.

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